Rental FAQ's

How far do you deliver? What are you fees?

Serving all of New Mexico and based in Santa Fe. 

 

Frequently serving Albuquerque, Ghost Ranch, Pecos, and Tesuque

 

We are not limited to these areas. Please Inquire here and tell us where you're having your event!

 

Delivery fees are based on the distance and/or rented amount of items.

The delivery fee has a starting base cost of $75.00 for Santa Fe City limits. If your event is outside Santa Fe, an additional fee of $0.54 per mile from the warehouse to your Venue/Location, a single roundtrip. (calculated via Google Maps).

Includes Day of event load-in and end of event Take Down 

Damages, How does that work? 

For our furniture and decor items, we will first try to fix/clean the items ourselves.

 

If the item is beyond repair and/or needs to be removed from inventory, we will assess the value at three times the rental rate or the actual replacement cost.

If the item is fixable, the client will be liable for the repair cost and/or professional cleaning fees.

Can I change my order after the agreement is signed?

 

Yes, you have up until 30 days out from the event  date to make any changes or substitutions, so as long as the invoice does not decrease.

 

After that point, we allow swaps for items of equal or greater value or rental additions. Additional deposit amount may apply if adding items to the order that are of greater value.

 

Cancellations & Refunds, How does that work? 

All cancellations must be made in writing via email communication and you must receive acknowledgment by the Company. 

The Retainer Fee identified in the Rental Agreement shall be non-refundable regardless of when the notice of cancellation is given.

For cancellations made less than thirty (30) days prior to the Event Date, Renter is responsible for additional payment equal to thirty percent (30%) of the remaining balance of the Rental Fee, due to Company within five (5) business days of the notice to Company of cancellation.

For cancellations made less than fourteen (14) days prior to the Event Date, Renter is responsible for payment of the full balance of the Rental Fee, due to Company within five (5) business days of the notice to Company of cancellation.

 

Per our Rental Agreement. Refunds be will determined by the owner on a case by case basis. 

When are my items considered booked? 

When an order is placed, a Proposal is sent out. Items are then placed on a soft hold. The proposal expires two weeks from the date it was sent.

Once a client has accepted a proposal and wishes to proceed. An Invoice & Agreement is created and it is sent to the client.

Your order is considered Booked when; the Agreement is signed a retainer of 30% if the total cost is paid. 

The balance of the order is due fourteen (14) days prior to the Event date. 

We accept all major credit card via Square along with personal/business checks, and money orders. We do not keep credit cards on file. 

Is their a rental minimum? 

 

Their is no minimum rental amount for events in Santa Fe. 

If the event is outside Santa Fe City Limits, we require a minimum rental amount of $300.00. 

Kryshana was the reason that we were able to actually enjoy our wedding and spend time with our family.  We planned a wedding at a venue that didn't include very much.  That meant that someone had to coordinate food, music, beverage, rental vendors and more.  She came to our rehearsal and spent time walking through the plan with us.  The best thing I can say about a professional coordinator is that I didn't get have to answer any logistics the day of my wedding, everything was perfectly timed and arranged, and I - as the bride - have no idea how it happened.  Kryshana's services were one of the best investments we made to be able to have so much time to spend with friends and family, instead of having to handle every planning question that would arise that day.  We highly recommend her planning services for weddings and really any other event! Jane & Alexander

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© 2017 Kryshana Madrid Wedding & Events LLC Phone: 505-795-2122​ Email: hellokryshana@gmail.com